Contact the depot
Questions about an order, a transfer, or bulk pricing? Include your order number and we can find the order immediately.
Order support
For anything tied to an existing order — payment matching, delivery timing, a change of address — quote the order number shown on your confirmation screen (for example NSD-10482).
Bulk and repeat orders
Ordering ten or more cartons regularly? Tell us the brands and variants you go through and we can flag stock before it runs low.
Response times
Depot support runs during business hours. E-Transfer verification is a manual step, so transfers sent overnight are matched the following business day.
Where messages go
Order questions reach orders@nativesmokesdepot.com and service questions reach support@nativesmokesdepot.com. Messages sent through the form below are logged in the depot support queue.
Demonstration notice
This build is a client-ready demonstration. The e-Transfer recipient is not configured yet, so payment instructions are finalised with depot staff before launch.