How ordering works

Step 1 — Build your carton order

Browse the aisles or use the search bar at the top of every page. Add cartons to your cart and adjust quantities in the cart drawer or on the cart page. Bulk tiers are applied automatically based on the total number of cartons in your cart, not per brand.

Step 2 — Place the order

At checkout you enter contact and shipping details and review the order. When you place the order, the depot order service revalidates every line and recalculates the total from the catalog, so the amount you are asked to send is always the amount the depot has on file.

Step 3 — Send the e-Transfer

The confirmation screen shows your order number, the exact amount, and the e-Transfer recipient. Send the transfer from your own bank and put the order number in the message field so staff can match it.

• Order numbers look like NSD-10482.
• Send the exact amount shown — partial transfers hold the order.
• In this demonstration build the recipient address is a clearly marked placeholder.

Payment states and fulfilment states are separate

An order carries a payment state (awaiting payment, payment submitted, paid, expired) and, once paid, a fulfilment state (processing, shipped, completed, cancelled). Nothing enters fulfilment until a staff member has verified the transfer by hand.