Frequently asked questions
The questions the depot gets most often, answered plainly.
How do I pay for my order?
Interac e-Transfer only. After you place an order you receive an order number and a recipient address, then you send the transfer from your own online banking. We never ask for credit card numbers.
Why do I have to include my order number?
Payments are matched manually by staff. The order number in the e-Transfer message is how we connect your transfer to your cart.
How long do I have to send the transfer?
Orders in this demonstration hold for 24 hours. After that the order moves to an expired state and the cartons return to available stock.
What is a carton?
Every carton listed is 10 packs of 20 cigarettes, for 200 cigarettes total.
How do bulk tiers work?
Tiers are applied to the total number of cartons in your cart, not per brand. Five cartons unlock the 5% tier and ten cartons unlock the 10% tier.
When does my order ship?
Fulfilment starts after a staff member verifies the transfer. Payment status and fulfilment status are tracked separately so you always know which step you are on.
Do you ship across Canada?
Shipping is quoted to Canadian addresses. Orders with a subtotal of $250 or more ship free in this demonstration; smaller orders carry a flat tracked rate.
Do I need to be an adult to order?
Yes. This store is intended for adults of legal smoking age only and orders require an adult signature on delivery.